Symptom Checker - A valuable health tool

In 2023, AG expanded their innovative health and well-being solutions, focusing on  
well-being and ensuring everyone stays connected. With the following offerings, they remain committed to creating healthy workplaces:

• My AG Employee Benefits App: Providing employees with a comprehensive overview of their benefits and easy access to declare expenses or apply for retirement online. More than just insurance, it's a tool for empowerment.
• My MIND Mental Health Services: Accessible through the app, offering personalized mental well-being assessments and advice to strengthen resilience.
• My WellRi 360° Well-being Audit: Empowering companies with quantitative analysis to tailor their well-being policies and support their employees' personal and professional well-being.
  
• My Care Digital Doctor's Appointments: Making healthcare more accessible with video consultations, ensuring employees can connect with a doctor conveniently. My Care can be topped up to “My Care Premium”, which offers immediate access to medical advice from certified Belgian doctors through video consultations on the Doktr app, as well as access to the highly dependable Symptom Checker.
  

When it comes to medical complaints, we all want clarity as soon as possible. We seek information online, but often only become more anxious because of what we read. As long as doubts persist, people remain anxious and lose concentration, including at work. The Symptom Checker helps ensure that your employees feel reassured and are not distracted by questions about their health. A plus for them, as well as for you as an employer!

The Symptom Checker is one of the medical tools your employees can use 24/7 through the MyAG Employee Benefits app, if you choose to offer them My Care Premium by AG. In the tool, users describe their symptoms using a smart questionnaire, after which they immediately receive reliable information on the potential causes, which they can also download as a pdf.

The tool is an evidence-based alternative to generic search engines, which do not take into account the individual situation, provide incoherent information and often make people even more anxious than they already are. The Symptom Checker combines artificial intelligence with over a decade of medical expertise, and is therefore able to provide more accurate and reliable information. 

The Symptom Checker helps your employees understand the possible cause of their complaints. However, the tool does not diagnose or replace a medical consultation. If your employee still wants to see a doctor after using the Symptom Checker, they can video call a doctor free of charge immediately, via the Doktr button in the MyAG Employee Benefits app. Indeed, My Care Premium by AG entitles you to two free video consultations per year for every employee and the insured family members - no messing around trying to arrange a doctor's appointment during working hours and no wasted time in the waiting room either. What your employees do get is, solid doctor's advice when it is most convenient for them.

The Symptom Checker and the two included video consultations in My Care Premium by AG facilitate employees with health complaints to quickly get medical information that can reassure them. Anonymized reporting gives your company valuable insights for your HR policy. Specifically for the Symptom Checker, you will get, among other things, insight into the number of times the questionnaire was completed, and for which conditions.

My Care Premium's quality medical tools provide an answer to the current healthcare shortage and meet employees' need to be helped immediately, especially when it comes to health. The Symptom Checker and Doktr are easily accessible via the MyAG Employee Benefits app. This way, your employees always have a 'digital doctor' at hand.

The effect for your business? Less wasted time and fewer short absences. The 'digital doctor' also helps to reduce structural presenteeism in your organization. Finally, it is an asset in the war on talent. Indeed, research shows that more and more employees highly value employers who facilitate access to care.

Would you like to offer your employees My Care Premium digital care solutions? Contact your IGP Business Development Manager or AG.